We are a passionate company that believes fashion should always be affordable. For over 10 years, we’ve been bringing you the hottest selections and the latest styles.
Shop online or visit one of our store locations to experience what we have to offer:
- 1000 Easton Rd, Wyncote, PA 19095 | (215) 309-4714
- 2800 Fox St, Philadelphia, PA 19132 | (215) 226-4400
- 825 Adams Ave, Philadelphia, PA 19124 | (215) 904-7055
- 5101 Lancaster Ave, Philadelphia, PA 19131 | (215) 877-7788
Free Shipping
Free shipping on orders $60+
Spend $60 or more and your order ships free! Orders under $60 ship for a flat rate of $8.
Billing & Shipping Policy
For your protection, orders placed with different billing and shipping addresses may be held for verification. Our team will contact you by phone, which may delay shipping by 1–3 business days.
To avoid delays, we recommend using the same billing and shipping address or paying securely with PayPal.
Online Orders
Orders cannot be placed by phone. All purchases must be completed through our website.
Customer Service Hours (Online):
- Monday–Thursday: 11AM–5PM
- Friday: 10AM–5PM
Customer Service Number: (215) 309-4705
Frequently Asked Questions
How long does shipping take?
Please allow 1–3 business days for order processing, plus 5–8 business days for delivery.
How can I track my order?
Have your order number and email ready, then [click here] to track your order in real time.
How can I reach customer support?
We’re available Monday–Thursday 11AM–5PM and Friday 10AM–5PM. Call us at (215) 309-4705 (leave a voicemail if no one answers) or email us at customersupport@gotthelook.com. You can also use our [contact form] for assistance.
What is your return policy?
We accept unworn merchandise with tags for exchange or store credit within 30 days of purchase.
Where do I send returns/exchanges?
Please include the original tags and invoice, and ship to:
Got The Look
1000 S Easton Rd, STE 108
Wyncote, PA 19095
Can I use discount codes more than once?
Unless stated otherwise, discount codes may only be used once per customer. If you see a message that your code has already been used, it cannot be applied again.
Frequently Asked Questions
How long does shipping takes?
Please allow 1-3 days for order processing and additional 5-8 business days for your order to be delivered.
How can I track my order?
Please have your order number and e-mail ready and click here to track your order in real time.
How can I reach customer support?
We are available Monday to Thursday 11am to 5pm, Fridays 10am-5pm. Please feel free to call us at 215-309-4705 (leave a voicemail if no one answers)
or e-mail us directly: customersupport@gotthelook.com. You can also use a form to contact us located here.
What is your return policy?
We will take unworn (with tags) merchandise back for an exchange or store credit within 30 days from the original purchase.
Where do I send my merchandise to be exchanged?
Please ship an item with the original tags and invoice to Got The Look, 1000 S Easton Rd, STE 108, Wyncote, PA 19095.
Can discount codes be used more than once?
All discount codes can only be used once per customer, unless otherwise stated. If you are receiving a message that says the code has already been used, you may not apply that discount to your order.
